What Information ZTXOERP Collects
We collect only the information necessary to provide our services and fulfill our legitimate purposes. ZTXOERP obtains information in the following scenarios:
i. Account Registration: When you create an account to access our services, we require details such as your name, contact number, email address, company name, and country. You will need to choose a unique username and password to access your account. Additional optional information, such as your profile photo, time zone, and preferred language, may also be provided at your discretion.
ii. Event Registrations and Form Submissions: Information submitted through registration for events (e.g., webinars, seminars), subscriptions to newsletters, downloads of materials, contest participation, surveys, or customer support requests is collected and stored.
iii. Payment Information: When purchasing products or services, we collect the name, contact information, and payment details (e.g., credit card). Only the cardholder’s name, address, expiry date, and last four digits of the credit card number are stored. With your consent, full payment information may be stored in encrypted form with our Payment Gateway Providers.
iv. Testimonials: Authorized testimonials submitted for publication may include your name and other details. You will have the opportunity to review and approve before publication.
v. Interactions: Communication with our support or sales teams (via email, phone, or chat) may be recorded and analyzed to improve customer interactions.
i. Browser, Device, and Server Logs: When accessing our websites or software, ZTXOERP collects information such as IP address, browser type, operating system, referring URLs, time zone, and date/time of access for system logs.
ii. Cookies and Tracking Technologies: We use cookies and similar technologies for user identification, website navigation tracking, product usage analytics, and improving service delivery. Only first-party cookies are used; non-essential third-party cookies are disabled.
iii. Application Logs and Analytics: Information related to your usage of our software (e.g., accessed features, error logs, performance data, device settings, and location) is collected to enhance product performance and user experience.
i. Federated Authentication: Users signing in via third-party identity providers (e.g.,Google) may share their authentication data, such as name and email address.
ii. Referrals: Referral programs may share your name, email, and other contact details. You may request data removal at any time by contacting us.
iii. Partners and Service Providers: Information from resellers, event organizers, or service providers (e.g., marketing agencies, review platforms) may be shared to fulfill service requests.
iv. Public Sources and Social Media: Publicly available interactions with ZTXOERP on social media platforms, review sites, or public forums may be collected for feedback analysis and service improvement.
We use the information collected for the following purposes:
ZTXOERP processes personal data under the following legal bases:
If you reside in the European Economic Area (EEA) or other regions with similar data protection laws, you have the following rights:
Opt-Out: Users can opt-out of non-essential communications via the “unsubscribe” link in emails.
Cookies: Disable cookies via browser settings, though certain features may become inaccessible.
Optional Fields: Submission of non-mandatory fields (e.g., profile picture) is at your discretion.
ZTXOERP does not sell personal data. We share information only under the following conditions:
Employees and Contractors: Limited access on a need-to-know basis, with strict confidentiality obligations.
Service Providers: Third-party entities (e.g., payment processors, marketing partners) are provided access solely for delivering specific services under secure conditions.
Resellers: Authorized resellers may contact you based on your region and preferences. Opt-out options are available.
Application Developers: When you use third-party marketplace integrations, relevant information (e.g., name, email) is shared with the application provider per their privacy policy.
Legal Compliance: Data may be disclosed to comply with legal obligations, enforce agreements, prevent fraud, or protect users’ safety.
ZTXOERP retains your data as long as required for the stated purposes or legal obligations. Upon account termination, data will be deleted from active systems within six (6) months and backups within three (3) additional months.
For inquiries related to privacy practices, exercising your rights, or GDPR-compliant requests, please contact our privacy team at help@ztxoerp.com.
We will notify you of any material changes to this Privacy Policy or in the event of an acquisition or sale of our business.
Effective Date: 15/12/2024
ZTXOERP